Last updated: September 8, 2026
Palmroute LLC ("we," "us," "our") operates https://bobbleandbean.com. This policy explains when you can receive a refund on a digital crochet pattern purchased from us.
Digital products and instant access
Every product we sell is a downloadable PDF crochet pattern. Access is granted immediately after payment is confirmed, by email and on the order confirmation page. Because the product is delivered instantly and cannot be returned, refunds are limited to the circumstances described below.
When we issue a refund
We will issue a full refund to the original payment method in any of these cases:
- Not yet downloaded. You request a refund within 14 days of purchase and our records show the file has not been downloaded.
- Duplicate purchase. You were charged more than once for the same pattern.
- Wrong item delivered. The file you received is not the pattern you ordered.
- Unresolvable error in the pattern. The pattern contains a technical error we cannot correct or clarify for you within 5 business days of your report.
- File will not open. You cannot open or download the file and our support team cannot resolve it for you.
When we do not issue a refund
- The file has already been downloaded and none of the cases above apply.
- Change of mind, or the project turned out different from what you expected.
- Difficulty completing the pattern due to skill level, yarn substitution, hook size, or personal gauge. We are glad to help you through it — email us before requesting a refund and we will work through the pattern with you.
- You purchased the wrong pattern by mistake and have already downloaded it. In this case we will offer a store credit or a free exchange for a pattern of equal value.
Errors in a pattern
If you find an error, email support@bobbleandbean.com with your order number, the pattern name, and the row or round where the problem occurs. We respond within 2 business days. If we confirm an error we will send a corrected file free of charge to every customer who purchased that pattern.
How to request a refund
Email support@bobbleandbean.com with:
- Your order number
- The name of the pattern
- The reason for your request
We review every request within 2 business days. Approved refunds are returned to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
Chargebacks
Please contact us before filing a dispute with your bank. Almost every issue — a missing email, a download link that expired, an unclear row — is something we can fix the same day. We would much rather solve it directly.
Questions
Palmroute LLC
1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110
support@bobbleandbean.com